What are Service Plans?

What is the benefit to my organization?

It’s always good to know you have the protection you need when you need it the most. The industry-leading reputation of PC Mall Gov for service, quality, and expertise offers you peace of mind by helping you avoid unexpected and costly repairs. Our selection of Service Plans protects your IT investment beyond the standard manufacturer warranty and often includes additional advantages.

By protecting your IT acquisitions for as long as possible, you’ll be able to maximize the return on your investments. Contact your PC Mall Gov Account Executive today for details on all of our Service Plans.

Manufacturer Warranty Claims

At PC Mall Gov, we realize that getting timely, responsive technical help for the products you purchase is very important to you. If our Technical Support Center cannot help with your problem or concern, please contact the manufacturer directly. We urge you to always retain the manufacturer contact information that comes with each product. If the product does not come with a manual or a specific technical support contact, the manufacturer’s name and address will be printed on the packaging.

If you cannot locate this information, you may find the manufacturer in the link below. This list is offered only as a handy customer reference guide, not a complete list of all of the manufacturers whose product we sell. Manufacturer Listing

Open Box Products

Our open-box items have active manufacturer warranties. However, as some items have been previously owned, specific manufacturer warranty information is unavailable for open-box products. Please see our selection of extended warranties.

Extended Service Plans

These convenient, pre-packaged and part-numbered services are affordable, easy to use and available in a variety of configurations designed to meet the needs of businesses of all sizes. Each pre-packaged offering comes complete with a well-defined scope of services including service hours, response times, and service agreement terms and conditions. No matter which option you select, you’ll get outstanding service at an exceptional value.

Service Management Tracker

Tracking expiration dates of services (warranties) for your important hardware can be one of the most time-consuming and aggravating IT tasks. That’s why PC Mall Gov offers an online tracking tool to simplify your service management. With our Service Management Tracker, you can:

Your PC Mall Gov orders and their services are automatically uploaded into the Service Management Tracker. You can also upload other services from elsewhere to see a complete inventory. We currently support automated services from HP, Cisco, IBM, Lenovo, Apple and Services. Additional publishers will be added shortly.

Contact your PC Mall Gov Account Executive today to take advantage of our Service Management Tracker.

PC Mall Gov Repair/Return Service Plan

When time is not the critical consideration and the original unit is needed, PC Mall Gov’s Repair-and-Return service is the most cost-effective solution. Simply ship the inoperable unit to one of our depot repair centers (Memphis, TN or Santa Monica, CA) where skilled technicians repair the equipment, then return the unit promptly. Backed by an extensive parts inventory and rigorous, comprehensive training, as well as repair authorizations from Apple, HP, IBM and other leading manufacturers, our service technicians make expert maintenance an everyday reality. Service is provided on a per-call basis for the cost of material, plus a reasonable, cost-effective hourly rate. Call for details.

Service Net

Service Net, in partnership with PC Mall Gov, is a nationwide warranty service network with thousands of service technicians across United States and Canada. Through an extended service contract with Service Net, your products are covered beyond the original manufacturer’s warranty.

PlumChoice Remote Technology Services

PlumChoice is a 24x7x365 US-based technology help desk and support provider that covers home, office and everywhere in between. With their superior service, top-rated technicians, and support for over 370 applications, PlumChoice is the perfect solution for technical problems. Their remote services include a wide range of support for computers, software, peripherals and mobile devices. PlumChoice is Web-based, so they can provide affordable, convenient and easy computer support options in seconds.

i-Team Installation Services