What are Outsourced and Managed Services?

PC Mall Gov seeks to steadily improve the efficiency of desktop support for its clients while simultaneously lowering its cost. We integrate proven best-of-breed tools and technologies into the support model in order to automate processes and improve the accuracy and responsiveness of critical support functions. We can provide long term or short term outsourcing service solutions including:

What are the benefits to my organization?

When moving support and operations services from an in-house support model to a PC Mall Gov outsourced solution, our customers experience improved Service Level Agreements (SLA), process improvements and an average savings of 25% to 35% in the first year of operations support. We combine the right people, processes and technologies to deliver a custom, managed service solution that exceeds customer satisfaction, service performance, and cost containment expectations. Our proven processes, coupled with our continuous process improvement measures, ensure that you consistently receive exceptional service.

Contact your PC Mall Gov Account Executive today for more details on our Outsourced and Managed Services.

When it comes to desktop IT, rapid and continuous change is a fact of life. Constantly changing technologies and products are confronting IT departments on a regular basis and assets are frequently moved, upgraded, changed and even re-purposed.

PC Mall Gov has been offering Install, Move, Add and Change (IMAC) services to organizations like yours for over 25 years. These services include dispatching, communication planning, logistics support, delivery coordination, and supplier management. Our technical expertise can support a wide range of infrastructures, systems, software and applications including desktops and laptops; routers, switches and hubs; server and storage products; and printers and scanners.

We have a full portfolio of scalable resources – and we provide you a single point of contact for the complete project lifecycle. We can help with:

PC Mall Gov has been providing top-quality field service since we began over 25 years ago. With a constant focus on customer satisfaction, we have grown to over 700 certified engineers, technicians and project managers providing on-site support to our clients. Our agents are experts in their field with over 4,400 certifications among them. PC Mall Gov supports a wide variety of technology devices such as servers, desktops, printers, networking equipment, patch panels, phone systems, displays, plasmas and LCDs.

We can create a frontline support team to provide your employees with the services that they require from your IT department. PC Mall Gov combines the right people, industry standards, process-driven methodologies and industry-leading tools to deliver a custom managed service solution that exceeds expectations. Our proven processes, coupled with our continuous process improvement measures, ensure that you consistently receive exceptional service to support your business objectives while driving down the cost of support. PC Mall Gov’s on-site staffing services provide a more cost-effective approach to managing distributed computing environments.

Our wide variety of customized business services includes:

Are you missing the key skills and resources that are necessary for ongoing operations or monitoring of your IT infrastructure? PC Mall Gov can help you fill in the gaps with our highly qualified, experienced staff of IT technicians and engineers.

In today’s economic times, your organization may find that you have resources and skills shortages in key operational areas and that you are unable to hire full-time employees to staff these important roles. Or you may have an upcoming technology project that requires capabilities that have not yet been implemented.

PC Mall Gov has the expertise and the experience to help. We have hundreds of certified IT engineers and technicians across the country, who are available to supplement your team or even manage the entire parts of your organization.

We can assist with desktop management, server administrator and networking and more:

The PC Mall Gov Help Desk is a logical choice for centralized Tier-1 and Tier-2 support. We efficiently deliver a consistently high level of service, reduce vendor management, and lower the overall cost of doing business. Client satisfaction, a strong focus on analyst training and performance measurement are at the heart of our business philosophy – we are relentless in our pursuit of ongoing improvement. We continually put forth our best efforts and always look for new ways to apply our expertise to your advantage.

PC Mall Gov retains only talented professionals who understand the human side of technology, foresee the unique challenges that technology presents and posses the passion necessary to successfully coordinate and execute your customized solution. We combine the right people, best practices, process-driven methodologies and industry-leading tools to deliver a custom help desk solution that exceeds expectations. Our proven processes, coupled with our continuous process improvement measures, ensure that you consistently receive exceptional service to support your organization's objectives.

Elements of our customized service solution include:

Custom Phone Numbers: PC Mall Gov specialists establish a dedicated telephone number exclusively for you. All incoming calls are answered with a greeting customized to your specifications.

Detailed Manager: Each team within the PC Mall Gov Help Desk is managed by a Client Support Team Manager. The manager’s responsibilities include:

Client Support Team: We will create a team of dedicated analysts for your specific help desk needs. Our team’s focus is giving your team truly personalized support.

Interested in learning more about PC Mall Gov’s Help Desk? Contact your PC Mall Gov Account Executive today.